Teamviewer Support

Remote Support: How to Let Us View Your Screen with TeamViewer

We use TeamViewer so we can securely view your screen and guide you through the solution.

Standard Method

If you already have TeamViewer installed, or want to download the standard version:

1. Go to the official TeamViewer Website and download the software.
2. Open the program on your computer.
3. Share your ID and Password with our support team over the phone or via chat.

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What if your company IT has TeamViewer locked down?

Sometimes, strict company security means TeamViewer is already installed by your IT department, but you cannot see a personal ID and password. Don't worry, there is a simple workaround.

Instead of the full program, you can use TeamViewer QuickSupport:

• No installation needed: This is a small, temporary file that does not require administrator rights to run.
• How to use it:
  1. Go to the TeamViewer QuickSupport page
  2. Open the downloaded file, it runs immediately without installing anything.
  3. A temporary ID and password will appear on your screen for us to connect securely with your permission.

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